This policy sets out when and why we collect personal information about people who visit our website. We will cover how we use that information, how we keep it secure and the conditions under which we may disclose the information to others.
This policy may change without notice so we recommend checking periodically to ensure you are familiar with all the information. By using our website you are agreeing to be bound by this policy.
If you have any questions about this policy, you can contact us by email: help@picture-frames-direct.com, phone: 0203 968 3333 or post: Picture Frames Direct, Unit D, Indurent Business Estate, Edinburgh Way, Harlow, Essex, CM20 2TT.
Who we are
Picture Frames Direct are a frame manufacturing company based in Essex. We have many years of experience creating picture frames in small and large quantities for businesses in the United Kingdom and around the world.
Picture Frames Direct is a trading name of GMC Marketing Ltd. company registration number 05083485.
How do we collect information?
We collect a variety of information about this website and its users. The vast majority of this information is anonymous and cannot be linked to an individual. We will collect personal information when you voluntary supply it, such as when you contact us or place an order.
Use of Cookies
This website uses cookies. Cookies are stored locally on your device to collect information for a set amount of time. This enables websites to recognise repeat visitors and collect statistical data about browsing actions. Cookies cannot be used to collect any data which personally identifies you.
Picture Frames Direct uses cookies to store your preferences and monitor information which can be used to help improve the experience of visiting our website.
It is possible to disable cookies by accessing the settings of your web browser. There are many articles available online with step by step instructions of how to do this. Turning off cookies may result in a loss of functionality for some elements of our website.
We mainly use cookies from Google Analytics to collect information on our website.
What type of information is collected?
We collect information about the number of people who visit the website, how long they stay and what pages are viewed. When completing a contact form or placing an order we collect personal information such as name, company name, address, email address and phone number.
How is your information used and stored?
We may use your information for a variety of reasons, this includes but is not limited to:
- Responding to enquiries raised via our online contact form;
- Progressing an order you have placed with us;
- Fulfil any contractual obligations arising from our mutual relationship;
- Request feedback on our products or service;
- Notify you of changes to our products or service.
We regularly review our retention periods for the personal information we store. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information in our systems for as long as is necessary fr the relevant activity, or as long as set out in any relevant contract you enter with us.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can contact us at any time to update your marketing preferences.
Who has access to your information?
Access to your information is on a needs only basis. Your information will primarily be accessed by employees of Picture Frames Direct. However, there are times where we are required to share certain data with third parties working on our behalf.
We may pass your information to our third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process donations and send you mailings). We do not sell information to third parties, nor do we purchase information from third parties.
When we use third party service providers, we disclose only the personal information that is necessary to deliver the service. We have a contract in place that requires any third party to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties for marketing purposes unless you have requested us to do so, or, we are required to do so by law. For example, by a court order or for the purposes of prevention of fraud or other crime.
Payments are processed online by a third party payment provider. They are specialists in the secure processing of transactions and utilise encryption processes to ensure data is kept anonymous.
We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation. We may also transfer information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. In all instances we will take steps to ensure your privacy rights are protected.
How to Access or Update Your Information
The accuracy of your information is important to us. You have the right to request a copy of the information we hold about you so that you can ensure its accuracy. You also have the right to erasure and can contact us to request the removal of your data from our systems:
Email: help@picture-frames-direct.com
Phone: 0203 968 3333
Write to us: Picture Frames Direct, Unit D, Indurent Business Estate, Edinburgh Way, Harlow, Essex, CM20 2TT.
Security Precautions to Protect the Loss, Misuse or Alteration of Your Information
When you give us personal information, we take steps to ensure that it’s treated securely. Any personal information you may share with us is encrypted and protected with multiple layers of encryption. Our website loads over a secure connection using an SSL certificate. When you are on a secure page, a lock icon will appear next to the address bar of web browsers. Most web browsers will also issue a warning if a website is missing or has an out of date SSL certificate.
We take data protection very seriously and strive to protect the information you provide. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. Please do not share your password with anyone.
External Links
Our website may contain links to other websites that we feel may be of interest to our audience. This privacy policy applies only to Picture Frames Direct. We therefore encourage you to familiarise yourself with the privacy policies on other websites before interacting or sharing information with them.
Additionally if you found our site by clicking a link from another third party website, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site.
Transferring Information
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside of the United Kingdom or the European Union (“EU”). For example, this may happen if any of our servers are from time to time located in a country outside of our usual area of business. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the UK in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this policy.
If you use our services while you are outside the UK, your information may be transferred outside of our usual area of business in order to provide you with those services.
Review of This Policy
This policy was last reviewed in February 2026.